IT Support Engineer - APAC
Apply for IT Support Engineer - APAC in Sydney. Permanent / Full Time. View full job details and apply online with West Recruitment.
IT Support Engineer APAC Permanent Role $120,000 + Super Seven Hills location APAC regional scope | Global IT environment Start date ASAP **We will only consider Australian citizens or Permanent Residents for this role. Applicants must already be based in Sydney** About Your New Role West Recruitment is partnering with a global organisation to recruit an experienced IT Infrastructure & Support Engineer. Based in Seven Hills, this is a hands-on role supporting infrastructure and workplace technology across Australia and the wider APAC region. Working within Global IT Operations, you will manage and support Microsoft 365, Intune, Azure / Entra ID, Active Directory and Windows Server environments, alongside virtualisation, networking, backup and disaster recovery technologies. You will provide Level 2 and Level 3 infrastructure support, troubleshoot complex incidents and manage patching, vulnerability remediation, monitoring and infrastructure lifecycle activities. You will also act as a technical coordination point across APAC, working with local IT teams, global technology functions and external vendors. Alongside BAU, you will contribute to regional and global IT projects covering infrastructure upgrades, cloud transformation, workplace technology and cybersecurity. You will also have the opportunity to lead smaller regional infrastructure initiatives. About you 5+ years’ experience as an Infrastructure Engineer, Systems Engineer, Senior Systems Administrator or similar. Strong experience supporting infrastructure and IT operations environments. Microsoft 365 administration. Microsoft Intune, including device enrolment, compliance policies, configuration profiles and application deployment. Azure / Entra ID, Active Directory and Windows Server administration. VMware, Hyper-V or Proxmox, plus Fortinet. Networking, including LAN/WAN, switching, routing, WiFi and VPNs. Backup and disaster recovery, endpoint management, patch management and vulnerability remediation. Infrastructure monitoring and alerting. Level 2/3 infrastructure support and troubleshooting. ITSM, ticketing systems and incident management. Strong communication skills with the ability to work with technical and non-technical stakeholders. Experience coordinating IT activities across multiple locations or regional environments. PowerShell, automation, cloud transformation and infrastructure project experience will be highly regarded. What’s in it for you? This is a broad infrastructure role offering genuine regional and global exposure. You will remain hands-on technically while gaining involvement in infrastructure projects, transformation initiatives and the ongoing development of the APAC technology environment. The role is based in Seven Hills and requires regular on-site presence, with occasional APAC travel. If you are looking to move beyond a traditional Systems Administrator or Systems Engineer role and take on broader regional responsibility, apply today to