Collections Officer - Inbound Jobs

Flexible / Hybrid work arrangement
Friendly and supportive team
Convenient location

About your new employer:

• Highly regarded employer with strong values
• Well-known brand
• Supportive team environment

About your new job:

Working within a small team, your responsibilities will include but not be limited to:

• Taking inbound collection calls
• Conduct investigations and advise customers regarding next steps
• Identify customers experiencing financial hardship and negotiate payment plans and settlements
• Identify and recommend customers for alternative Collection activities, such as repossessions, field calls, legal action, etc.
• Follow up on broken arrangements and determine appropriate action
• Handle customer inquiries and assist with rectifying discrepancies
• Liaise directly with external stakeholders (Lawyers, auctioneers, mercantile agents, outsourcing companies etc)
• Understand and comply with all regulatory requirements and quality standards



About You:

To be successful in this role, you will ideally have a proven track record of the following:

• Previous background in Collections – ideally from a high-volume environment
• Great communication and customer service skills
• Strong attention to detail and accuracy as well as written skills
• The ability to work autonomously as well as assist other team members when needed


What is in it for you:

• Great team culture, small, close-knit team that supports each other
• Staff perks and discounts
• Competitive bonus structure
• Accessible by public transport
• Parking provided
• Flexible WFH structure – work from home 2 days a week

To apply online, please forward your resume to Kate Cvetanoska by clicking on the link below.


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Please submit your resume in Word format only.

katecvetanoska@westrecruitment.com.au