Customer Care Team Leader Jobs

Macquarie Park Location
Hybrid Opportunity
View for Permanency

About your new employer:

Join a leading, high-impact organisation in the medical technology sector that prides itself on delivering exceptional service and products across Australia and New Zealand. With a people-first culture and a strong commitment to continuous improvement, this business is at the forefront of healthcare distribution, innovation, and customer care. West Recruitment is proud to be partnering with this company as they continue to expand and invest in their frontline leadership team.

About your new role:

This is an exciting opportunity to lead and inspire a team of dedicated Customer Care Coordinators within a supportive and fast-paced environment. Your primary focus will be to guide, coach, and develop the team to ensure the delivery of exceptional service to both internal and external stakeholders.

Your duties will include but not be limited to –

• Creating a customer-first culture driven by excellence and accountability
• Leading and mentoring team members through daily operations and long-term development
• Monitoring team performance using data-driven insights to meet KPIs and service standards
• Managing escalations, ensuring timely and accurate responses
• Collaborating with cross-functional teams, including Sales, Supply Planning, Regulatory, and Quality
• Supporting the implementation of systems and process enhancements
• Leading team huddles, 1:1 meeting, training sessions, and performance reviews
• Acting as the key point of contact for regional and commercial leadership on Customer Care operations

About you:

• Experience in healthcare, MedTech, distribution, or a similarly complex operational environment will be highly regarded
• 3+ years' experience as a Customer Service Team Leader or similar
• Proven ability to lead, develop, and inspire a customer-focused team
• Strong stakeholder engagement and communication skills
• Confidence working with KPIs, systems reporting, and driving continuous improvement

What’s in it for you:

• Hybrid working opportunity – Work from home 2 days, and office 3 days
• Potential for this opportunity to go permanent
• Parking available on site
• Ongoing training and development opportunities
• A supportive leadership team and a company that values wellbeing and employee engagement
If you have a background in Medtech and leadership click the apply now button today!!