IT Service Delivery Coordinator Jobs

Opportunity for career progression
Company supported Learning & Development
Sydney CBD Location

Your New Employer:

You will be joining a leading Australian owned Managed Service Provider (MSP) with a portfolio of clients across multiple industries. This business attributes its’ ongoing success to it’s people and the level of service they provide their customers. Due to continued growth, the team is expanding and this role has been created to support this expansion.
As an employer, this business invests in the training and development of its’ staff and offers multiple avenues to advance your career within this business.

Your New Role:

This newly created position will play a pivotal role in the allocation of resources and the effect delivery of services to your clientele. Reporting to the Service Desk Manager, this position will perform the following tasks:

• Triage incoming workloads to then provide a scope of work.
• Prepare documentation to support work performed.
• Liaise with internal stakeholders to allocate resources and schedules for work to be performed.
• Manage the service board to ensure that ticketed work is categorised.
• Oversee weekly timesheet processing
• Monitor escalations to ensure progress of work and a high level of service.
• Report on performance metrics and offer analytical insights into team performance.
• Providing admin support for new work tenders and quoting / sales

About You:

• You are an experienced Service Delivery Coordinator or come from a comparable role such as Project Coordinator or Workforce Scheduler.
• You have a working knowledge of IT systems and technology products widely used in business.
• You bring exceptional communication skills both written and verbal and have an ability to engage your stakeholders.
• You know what excellent customer service looks like and how to achieve it.
• You are a highly organised individual who can prioritise work, allocate resources and operate within timelines.
• You perform your documentation and administrative duties efficiently and with a focus on detail and accuracy.
Only Australian / New Zealand citizens or Australian PR holders can be considered for this position


Sound interesting? Apply below or contact Dean Mumford on 0450 901035 for a confidential discussion.